As payday approaches for grant beneficiaries, the South African Social Security Agency (SASSA) has taken steps to enhance customer experience and eliminate lengthy queues at Post Offices.
The agency has implemented a queue management system in 43 offices nationwide to provide a smoother process for social grant applications.
Recognizing the inconvenience and frustration caused by long queues, SASSA aims to ensure that beneficiaries have a hassle-free experience when applying for their social grants.
By introducing this new system, the agency hopes to reduce waiting times and streamline the application process.
Additionally, SASSA has shared important information for beneficiaries with expired SASSA/Postbank gold cards. They can continue using their expired cards until 31 December 2023, providing some relief to those concerned about accessing their funds.
Here are the payment dates for August:
- Older persons: 2 August
- Disability grants: 3 August
- Children’s grant: 4 August
— SASSA (@OfficialSASSA) July 25, 2023
With the new queue management system in place and a clear schedule for grant payments, beneficiaries can look forward to a more efficient and stress-free process.